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These terms apply to every booking made with Maison Crave by Madeleine ("Maison Crave", "we", "us"). By submitting a booking request through this website, WhatsApp, or by phone, you agree to the terms below. Please read them carefully before confirming your order.
A booking is only confirmed once we have received a deposit of 30% of the total order value. Requests submitted through the website are provisional until the deposit is paid and we have confirmed availability for your date in writing (via WhatsApp, phone, or email).
Menu prices are shown per guest and are exclusive of VAT unless stated otherwise; VAT is charged at the applicable rate on top of the listed price. The remaining balance is due on the day of delivery or service, before or upon setup, unless another arrangement has been agreed with us in writing. We reserve the right to adjust quoted prices if the final guest count, menu selection, or service requirements change from what was originally requested.
Cancellations made more than 7 days before the event date are eligible for a refund of the deposit, less any costs already incurred (e.g. ingredients ordered). Cancellations made within 7 days of the event are non-refundable, as ingredients and staff are committed at that point. We're happy to discuss rescheduling to a new date, subject to availability, at no extra charge if requested more than 7 days in advance.
We ask that you confirm your final guest count and menu selections no later than 5 days before the event. Increases to guest count after this point will be accommodated on a best-effort basis and may be subject to availability and a revised quote. We are unable to reduce the final invoiced guest count once confirmed.
Delivery and setup times are agreed at the time of booking. Please ensure the delivery location is accessible and ready at the agreed time. Any delay in access that pushes back our setup may affect service timing. Where equipment, chafing dishes, or tableware are provided as part of the package, these remain the property of Maison Crave and will be collected after the event unless otherwise agreed.
Please inform us of any allergies, intolerances, or dietary requirements at the time of booking via the "Special notes" field or directly with our team. While we take reasonable care, our kitchen handles a wide range of ingredients including nuts, dairy, gluten, and shellfish, and we cannot guarantee any dish is completely free of allergens or cross-contact.
For bookings that include a live cooking station, our chef and staff will require adequate space, ventilation, and a safe working area at the venue. Any specific site restrictions (e.g. no open flame, indoor-only venues) must be communicated to us before the event so we can plan accordingly.
Maison Crave is not liable for delays or service issues caused by circumstances outside our reasonable control, including but not limited to traffic, weather, venue access issues, or events of force majeure. Our liability in connection with any booking is limited to the value of that booking.
For any questions about these terms, or to discuss a booking, reach us on WhatsApp or by phone at +966 9200 10330.